Terms of service

Lumora Terms of Service

Effective Date: March 7, 2026

Welcome to Lumora. By using our website, store, or services, you agree to the following terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using Lumora’s website, products, or services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to make purchases or use our services. By using Lumora, you confirm that you meet this requirement.

3. Account Responsibility

If you create an account with Lumora:

Keep your login credentials secure.

Notify us immediately of any unauthorized use.

You are responsible for all activity under your account.

4. Products & Orders

Prices are listed in South African Rand (ZAR) unless stated otherwise.

We aim to display accurate product details, but colors, images, or descriptions may vary slightly.

All orders are subject to stock availability.

5. Payments & Refunds

Payments are processed securely via our approved payment providers.

Refunds and cancellations are handled according to our Refund Policy, which is included below.

Lumora reserves the right to pause or cancel suspicious transactions to protect accounts and funds.

6. Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays or unforeseen events.

Lumora is not liable for delays caused by external shipping providers.

7. User Conduct

You agree not to:

Use our services for illegal or unauthorized purposes.

Attempt to harm, exploit, or bypass website security.

Post harmful or misleading information.

8. Intellectual Property

All content on Lumora, including text, images, logos, and designs, is owned by Lumora.

You may not use our intellectual property without express written permission.

9. Limitation of Liability

Lumora is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

While we take every precaution, we cannot guarantee uninterrupted or error-free service.

10. Termination

Lumora reserves the right to suspend or terminate accounts for violation of these Terms.

Termination does not affect your obligation to pay for services already provided.

11. Changes to Terms

Lumora may update these Terms at any time.

Updated terms will be posted on the website. Continued use of our services indicates acceptance of the new terms.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using Lumora, you consent to the collection, storage, and use of your data as described in our Privacy Policy.

13. Refund Policy (Important for Protection)

Refunds are provided only for defective products or errors in order fulfillment.

All refund requests must be submitted within 14 days of receiving the product.

Refunds are processed via the original payment method.

Lumora reserves the right to deny refund requests if terms are not met.

14. Governing Law

These Terms are governed by the laws of South Africa.

Any disputes will be resolved in accordance with South African law.

15. Contact Information

For questions regarding these Terms, contact us at:

Email: lumoraliestyle@yahoo.com

Phone: +27 82 040 6987