Shipping policy

Lumora Shipping Policy

Effective Date: March 7, 2026

At Lumora, we aim to deliver your products safely and on time. Please read this policy carefully to understand our shipping practices.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Please note that processing times may be longer during peak periods or holidays.

2. Shipping Methods & Estimated Delivery

Lumora uses Eprolo to fulfill and ship orders. Estimated delivery times (business days) are:

Region Estimated Delivery
South Africa (Domestic) 7–15 days
International 15–30 days

Note: These are estimates and may vary due to customs clearance, local postal services, or other delays.

3. Shipping Fees

  • Shipping fees are calculated at checkout and depend on weight, destination, and shipping method.

  • Lumora may offer free shipping promotions from time to time.

4. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.

  • You can monitor your shipment through the Eprolo tracking link provided.

5. Lost or Damaged Packages

  • Lumora is not responsible for delays caused by customs, postal carriers, or natural events.

  • If your package is lost or arrives damaged, contact Lumora within 14 days at:

We will work with Eprolo to investigate and resolve the issue.

6. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by your country.

  • These charges are the responsibility of the customer.

7. Returns & Exchanges

  • For details, please see our Return & Refund Policy.

  • Items must be returned according to our procedures to be eligible for a refund or exchange.