Refund policy

Lumora Return & Refund Policy

Effective Date: March 7, 2026

At Lumora, we want you to be completely satisfied with your purchase. Please read our policy carefully.

1. Eligibility for Returns

You may request a return or refund if:

  • The product is defective, damaged, or incorrect.

  • The request is made within 14 days of receiving the product.

Please note: Products that are opened or used may not be eligible for a refund unless they are defective.

2. How to Request a Return

  1. Contact Lumora at:

  2. Provide your order number, product details, and reason for the return.

  3. Lumora will provide instructions for returning the product.

3. Refunds

  • Refunds are issued via the original payment method once the returned item is received and inspected.

  • Refund processing typically takes 5–10 business days.

  • Shipping fees are non-refundable unless the wrong or defective product was sent.

4. Exchanges

  • If you received a defective or incorrect item, Lumora will replace it at no additional cost.

  • Exchange requests are handled within 14 days of delivery.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene or safety reasons, including but not limited to:

  • Opened skincare or wellness products

  • Gift cards

6. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

  • Always use a trackable shipping service to ensure safe return delivery.

7. Limitation

  • Lumora reserves the right to deny refunds if the returned product does not meet the policy requirements.

  • By purchasing, you agree to follow these procedures.